Privacy policy

At Arba Security ApS (“Arba”, “we”, “us” or “our”), we take confidentiality and data protection seriously. This Privacy Policy explains how we process personal data, why we process it, and what rights you have under applicable data protection laws.

Please read this Privacy Policy before submitting personal data to Arba.

Data controller and contact information

The data controller responsible for the processing of your personal data is:

Arba Security ApS
Pustervig 3, 4th floor
1126 Copenhagen K
Denmark
CVR no.: 44895498
Email: info@arbasecurity.com
Phone: (+45) 52 51 24 60

If you contact us through the website

If you use a contact form, chat function, email us, contact customer support or otherwise communicate with Arba, we may collect and process personal data related to your inquiry.

Types of personal data

• Name, email address and phone number
• The subject and content of your inquiry
• Date and time of your inquiry
• Other information you choose to provide

Sensitive information note:

Please do not provide sensitive personal data unless it is strictly necessary for us to handle your inquiry. If you need to send sensitive information by email, it should be sent in a securely encrypted form.

Purposes of processing

We process your personal data to handle your inquiry, communicate with you and provide the information or support you have requested.

Legal basis for processing

Depending on the nature of your inquiry, we process your personal data on one or more of the following legal bases:

• Legitimate interests: We may process your personal data based on our legitimate interest in handling your inquiry, communicating with you and improving our products and services, cf. Article 6(1)(f) of the GDPR.
• Contractual obligations: If your inquiry concerns a potential or existing agreement, we may process your personal data in order to take steps prior to entering into a contract or to perform a contract, cf. Article 6(1)(b) of the GDPR.

Retention period

General inquiries are stored for up to three years, unless the content of the inquiry requires a shorter or longer retention period.

If you are a supplier, B2B customer or business partner

Collection of personal data

Arba may collect, process and store personal data about you in the following situations:

• When your company, or the company you work for, enters into an agreement with Arba
• When you have shown interest in Arba’s products or services
• When we collaborate or communicate with you as part of a business relationship

Types of personal data

Arba may collect, process and store the following types of personal data about you:

• Name, email address, phone number and other contact information
• Business information such as company name, address, job title and area of responsibility
• Communication preferences, such as preferred language
• Contractual information such as orders, invoices, contracts and agreements
• Financial information such as payment terms, bank details and credit ratings

Purposes of processing

We may process your personal data for the following purposes:

• Planning, fulfilling and managing business relationships
• Administration, including payment processing, credit assessments and auditing
• Handling inquiries and communication
• Developing and improving our products and services
• Complying with applicable laws and regulations
• Managing disputes or potential disputes

Retention period

We store personal data for as long as necessary for the purposes described above. Certain information may be stored for longer where required by law, including bookkeeping and accounting obligations.

Disclosure to third parties and use of data processors

We may share personal data with third parties where necessary, including IT suppliers, hosting providers, support providers, professional advisers or other suppliers that process personal data on our behalf.

Where suppliers process personal data on behalf of Arba, we enter into appropriate data processing agreements.

If personal data is transferred outside the EU/EEA, such transfer will be based on an appropriate legal transfer mechanism, such as the EU Commission’s Standard Contractual Clauses.

Your rights

Under applicable data protection laws, you may have the following rights in relation to our processing of your personal data:

• Right to access your personal data
• Right to object to processing
• Right to rectification or deletion
• Right to restriction of processing
• Right to data portability
• Right to withdraw consent, where processing is based on consent

Questions and complaints

If you have any questions about this Privacy Policy or our processing of your personal data, please contact us:

Arba Security ApS
Pustervig 3, 4th floor
1126 Copenhagen K
Denmark
Email: info@arbasecurity.com
Phone: (+45) 52 51 24 60

If you are not satisfied with our response, you may lodge a complaint with the Danish Data Protection Agency:

The Danish Data Protection Agency
Carl Jacobsens Vej 35
2500 Valby
Denmark
Phone: (+45) 33 19 32 00
Email: dt@datatilsynet.dk